Secure browsing anywhere.

We’ve made it really easy to change or upgrade your Secure VPN account. You can add our Cloud Backup service from within your Currys Digital Services portal.

• Log into your Currys Digital Services portal here

• Navigate to the top right of the page and open the Account menu

• Select Change Plan

Here’s where you’ll see all your available options. If you choose to upgrade, you’ll be charged an amount proportionate to the days left on your current subscription term.

Still have questions? Keep browsing our FAQs or get in touch.

If your payment was declined, check your card - we only accept payment for Secure VPN from Visa, MasterCard, American Express and Maestro. If you try to use any other card type, it will be automatically declined.

Your bank may also ask you to verify your identity with a 3D Secure check which will send a code to your phone. If you’re still not sure why your payment failed, we recommend trying again later or getting in touch with your bank.

We keep automatic renewal switched on permanently, as this will prevent you from accidentally losing access to Secure VPN if you forget to renew your account. You can find more information about this in the Secure VPN terms of use.

You’ll need to close your account to stop automatic renewal, and you can do this by contacting us at any time.

You can view and change your payment details in your Currys Digital Services portal.

• Log into your Currys Digital Services portal here

• Navigate to the top right of the page and open the Account menu

• Select Billings & Invoices

You can see your payment date and find out when your account is up for renewal in your Currys Digital Services portal.

• Log into your Currys Digital Services portal here

• Navigate to the top right of the page and open the Account menu

• Select Your details

We’ll also send you an email to remind you about your renewal date and payment amount 30 days in advance so there are no nasty surprises.

We’ve made it really easy to update your account information and personal details straight from your Currys Digital Services portal.

• Log into your Currys Digital Services portal here

• Navigate to the top right of the page and open the Account menu

• Select Your details

We’re sorry to see you go! If you’d like to close your account, simply complete this form. We’ll then close your account within a few working days.

We’re sorry to see you go! You may request a full refund by phone on 0800 0121 909 or by completing the cancellation form within 30 days of initial purchase or within 14 days of automatic renewal.

VPN stands for Virtual Private Network, an internet privacy and encryption tool that provides complete online security and anonymity. You can use a VPN service to secure your web connection and browser traffic, and in some cases gain temporary access to censored websites and services not available in your location.

Secure VPN creates an encrypted link between your device and our servers. Your data and browsing information is sent through this encrypted link and emerges on the other side as a continuous stream of scrambled code, which is completely unreadable to any companies or hackers that may be attempting to view your online activities. This process is known as tunneling, and your now-anonymised data can safely continue to its final destination.

As long as you aren’t entering personally identifying information on the websites you visit, only our Secure VPN server location will be visible to outside observers. You can choose to connect to any of our servers across the world, so your data will remain completely anonymous and secure.

Looking to safeguard your online privacy and protect your internet usage? Secure VPN has you covered.

Secure VPN is designed to keep your data and browsing habits completely private, preventing hackers, companies and even your Internet Service Provider (ISP) from seeing what you’re up to online. It adds an encrypted layer of protection between your device and our server, which is crucial when you’re using free internet in public locations or free WiFi hotspots - these services have almost zero security, leaving you open to hackers and trackers.

You’ll stay anonymous online at all times, as Secure VPN uses a NAT firewall on all our servers to share our public IPs. Not only are you protected from other people trying to access your device remotely, but your internet traffic is mixed with the traffic from other Secure VPN customers. This makes it very difficult to know what any one person is doing and ensures complete privacy online.

Benefits of Secure VPN include:

• Prevents ISPs from reducing the quality of your connection based on the services you use on the internet

• Guards against unwanted spying and data collection from others sharing the same internet connection, such as public WiFi.

• Controls your online location and prevents others from seeing where you’re accessing the internet from, while adding an extra layer of security between your device and the site you’re accessing.

Still have a question or two? Get in touch with our support team.

A VPN protocol is a set of rules that govern how data is transmitted between your device and a VPN server. VPN apps use these protocols to establish a secure and stable connection.

Secure VPN offers several different protocols you can use to securely connect to our VPN servers including WireGuard®, OpenVPN and IKEv2. By default we will choose WireGuard® for you as this is the latest and fastest VPN protocol, but you can switch at any time.

Choose from several different VPN protocols with Secure VPN. We’ve laid out the key differences below to help you choose the best option for your needs.

WireGuard® - WireGuard® is the very latest in VPN protocols. It uses state-of-the-art cryptography for maximum security and protection. The protocol is faster, simpler, and lightweight, performing better than OpenVPN, and runs well on embedded devices. We currently offer WireGuard® support on Windows, macOS, Android and iOS.

OpenVPN - An open-source project that allows for multiple types of authentication methods, but ultimately uses SSL/TLS (similar to your web browser). If for some reason WireGuard connections are not working, it is recommended that you use this. OpenVPN is available on Windows, macOS, Android and iOS.

IKEv2 - A VPN protocol often available in newer mobile devices. It is typically just as fast as older protocols such as IPSec and offers the same level of security. Available on Windows, macOS, Android and iOS.

When you view the Locations list in your Secure VPN app, you’ll notice each location shows a percentage value for Load. This shows how busy that location is - the higher the percentage, the more connections and amount of web traffic this location is dealing with.

A lower Load value will give you a better connection and faster speeds. If you want to connect to Australia, you may notice that Adelaide currently has a lower Load value than Sydney and will therefore be the better location to choose.

With Secure VPN you can also drill down to see the individual servers within a city location and view the Ping value in milliseconds (ms). This is the amount of time your device takes to communicate with our server and get a response. If you choose a server with a low Load value and a low Ping value, you can optimise the performance of your connection.

If you’re ever experiencing lagging or slow downloads then it might be worth checking the load on your current server and switching to one with a lower load.

If you’ve noticed that your IP address doesn’t exactly match what’s shown on the Secure VPN connection screen, don’t panic - it’s completely normal.

This is because Secure VPN randomly allocates IP addresses between all the users connected to a particular server. These IP addresses may even change during a single browsing session, but they will all be within a specific range and you’ll usually only see a difference in the last digit.

We do this to prevent websites and trackers from monitoring your online activity. It’s an added layer of security that ensures your information stays behind virtual lock and key.

A Kill Switch shuts down all internet traffic if your current VPN connection stops working, ensuring your data remains protected even if your connection to Secure VPN is lost.

There are several factors that can cause the VPN connection to stop working, such as network issues or a problem with the server. The Kill Switch blocks your internet traffic immediately, preventing any unsecured data from travelling between servers. You can then reconnect to Secure VPN, either to the original server or another one in the same location.

Kill Switch is supported on all Secure VPN platforms - Windows, macOS, Android and iOS. You can turn it on from the Settings screen of each app.

We know what a pain it can be to suddenly find yourself disconnected. If your internet connection has stopped working while Secure VPN is running, you should first check for any network issues with your Internet Service Provider (ISP) or local router.

If there are no problems, it’s possible that your Kill Switch may have been triggered. Open the Settings page and check to see whether you have Kill Switch enabled, then see if your VPN connection has been switched off.

If it has, this one is an easy fix - try connecting to Secure VPN again, either to your original server or one in a different location, or turn off the Kill Switch.

If this doesn’t help, quit Secure VPN completely and restart the app. Our support team are on hand to help if all else fails!

Want even more peace of mind when using Secure VPN?

Threat Protection adds a robust layer of security to your VPN connection. It’s designed to disable online ads, prevent invasive trackers from monitoring your activities and block connections to malicious websites.

Browse the internet with complete confidence knowing that your digital footprint is protected in ways a VPN alone cannot provide.

Key features of Threat Protection include:

Anti-Tracking

Blocks third-party cookies and tracking scripts so you can manage your digital footprint and stay anonymous while browsing the internet.

Ad Blocking

Filters out marketing networks and third-party advertisements, providing a streamlined and distraction-free online environment. As a bonus, this optimises your device’s performance while also enhancing privacy!

Malicious Site Prevention

Prevents access to known malicious websites, including phishing schemes and malware-embedded sites, to further protect you and your data from harm.

Threat Protection only takes effect when connecting to the VPN, so check your Settings page to make sure you’re set up.

Take control over your internet traffic with split tunnelling.

This handy feature lets you divide your traffic into two paths: one travelling through Secure VPN and the other travelling directly through the internet.

This can be really helpful in certain situations - if you need to access a site that only allows you to connect from your own country of residence while the rest of your traffic is going through another country, split tunnelling makes this simple.

Split tunnelling for domains is supported on all Secure VPN platforms - Windows, macOS, Android and iOS.

Split tunnelling for apps is supported on Secure VPN for Windows and Android.