If you choose to purchase an Instant Replacement Insurance policy, you can do so any time up to 45 days from buying your product providing it's in good working order. You will need to bring proof of purchase to store to insure your product.

• Unlimited replacements of your product due to sudden and unexpected damage that affects how your product works.
• Unlimited replacements of your product due to breakdown from an electrical or mechanical fault that affects how your product works.
• The replacement product will be based on a product of similar/ equivalent specification and up to a maximum of the original price paid you paid for the product.
• If an appropriate replacement product is not available the price originally paid will be credited towards a product of your choice.

• Any breakdown that is covered by the manufacturer’s warranty, or a claim resulting from a manufacturer’s recall of the product.
• Replacement of regularly replaced/ consumable items.
• Losses arising from lack of care, neglect, abuse, misuse or intentional damage by you or anyone who has permission to use your product.
• Any cosmetic damage (e.g. dents, rust, scratches etc.)
• Any claim where the cause is due to natural events such as flood, storm or other severe weather conditions.
• Any claim for theft and loss.
• Cover for any products used for business use.
• Repair costs incurred by you instructing an unauthorised third party to carry out any repairs on the product.
  *Other exclusions apply – please refer to the insurance terms and conditions (PDF) for full details.

If an incident occurs while you are abroad, we will not replace your product until you return to the Republic of Ireland.

If you wish to cancel your policy you may do so submitting our online form, by calling Currys customer services on 0818 810 575 or by writing to us at Currys ROI Insurance, PO Box 194, Cramlington, NE23 0DA, UK.

You may cancel this policy at any time. If you cancel the policy within the first 28 days you will be entitled to a full refund (unless you have made a claim). If you have made a claim or wish to cancel the policy after 28 days You will be entitled to a pro-rata refund, calculated on the number of unexpired months remaining for which you have paid.

If you need to make a claim you should return the product to a Currys store together with the Certificate of Insurance. If you need further information or assistance, please call Currys customer services on 0818 810 575.

We aim to give excellent service to all our customers but we recognise that sometimes things can go wrong. If you are not happy with any aspect of the handling of your insurance and you wish to make a complaint then you can contact us by calling 0818 810 575, by emailing: [email protected] or by letter addressed to Currys ROI Insurance, PO Box 194, Cramlington, NE23 0DA, UK. Remember to quote your name, address and policy number.