Stores
Update on our stores
We’re open everywhere! All Currys stores are completely open. We're taking extra precautions to ensure your safety and the safety of our colleagues. To learn more, click here
You can shop safely online. Due to high demand, our delivery lead times maybe longer than usual. Please bear with us, we’ll get your orders to you as quickly as possible.
Our deliveries are taking place with added precautions
We're taking additional precautions to ensure your safety and the safety of our colleagues. If you'd prefer us to just leave your item at your door, we'll be happy to do so - just let us know.
Returns Policy for Store Purchases
You have 21 days from the date you purchased, but this will exclude the dates that your local store is closed.
All other terms and conditions are unchanged – so if you’ve changed your mind and no longer want a product, this can be returned as long as it’s still in the original unopened packaging and unused.
Contact Us
Over the phone - Call us on 0818 440 001
Due to the impact of COVID-19, we’re running a limited service over the phone, so you may experience extended waiting times. Our average wait time on the phone is more than 1 hour. Please check the FAQs section before calling us.
We’ve also updated our customer services opening times over the phone, please see the latest opening times here
We are working hard to bring you the best service possible, and we apologise for the inconvenience this may cause.
Delivery for big items
We’re delivering as normal but with extra precautions
Please note that due to high demand our delivery lead time may be longer than usual. Please bear with us, we’ll get your orders to you as quickly as possible.
We're happy to bring your delivery inside to any room in your house, but we can also leave it at your door if you prefer - just let us know which you prefer on the day of your delivery.
We’ll keep bringing tech safely to you – so you can stay home and stay safe.
Please maintain the recommended social-distancing gap of 2m from our delivery teams at all times.
We’re also taking extra steps to make sure our teams are delivering safely:
- We’re using anti-bac gel and cleaning wipes before and after every delivery
- We’re wearing appropriate protection equipment
- We’re maintaining 2m social distancing at all our distribution sites
- We’re completing temperature checks before shifts
- We’re keeping the same delivery partners working together
- We’re following the latest government advice to self-isolate if we’re experiencing any Coronavirus symptoms (this may mean that some deliveries are changed last minute, we’re working hard to minimise this)
Delivery service for small items
Our courier partner, DPD, continues to operate deliveries and are taking extra precautions due to Coronavirus.
- Issuing a clear travel policy to all our people that follows the latest guidelines given by HSE and WHO.
- Extensively communicating to all personnel the importance of following basic hygiene protocols in line with WHO and HSE guidance. This particularly focuses on hand hygiene and touching eyes, face and nose. DPD has a strong internal communication processes in place to ensure that personnel are fully aware of how to mitigate risk.
- To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference).
Contact Us
Over the phone - Call us on 0818 440 001
Remember – our lines are very busy with average wait times of over 1 hour, please only call if it’s urgent. Please check the FAQs section before calling us.
Install & recycling services
We are continuing to offer our installation services across our range. Our installation teams are taking every precaution to keep you safe. Please adhere to social distancing & hygiene guidelines when they arrive.
We’re continuing our recycling service.
Install services
We are continuing to offer our installation services across our range. Our installation team are taking every precaution to keep you safe.
- We’re using anti-bac gel and cleaning wipes before and after every delivery
- We’re wearing appropriate protection equipment
- We’re maintaining 2m social distancing at all our distribution sites
- We’re completing temperature checks before shifts
- We’re keeping the same delivery partners working together
- We’re following the latest government advice to self-isolate if we’re experiencing any Coronavirus symptoms (this may mean that some deliveries are changed last minute, we’re working hard to minimise this)
Recycling services:
If you’ve added recycling to your order, we’ll go ahead with collecting your old appliance. Please make sure it is safely disconnected before our teams arrive.
If you’re able to safely do so, please help our teams by having it outside your property ready for collection.
Please note, gas and hardwired electrical products will need to be disconnected by a qualified professional.
Contact Us
Over the phone - Call us on 0818 440 001
Remember – our lines are very busy with average wait times of over 1 hour, please only call if it’s urgent. Please check the FAQs section before calling us.
Insurance (extended warranty and repairs)
For our Insurance customers, its business as usual.
Household Appliances:
We want to make sure we can get to our customers who really need our help. So, until further notice, we are still offering repairs on products; refrigeration, cooking and laundry. If you have a problem, please call our claims department on 0818 810 575
We’re also taking extra precautions to keep customers and our repair engineers safe:
- Our repair crews will take all necessary safety precautions, including using antibacterial gel before and after every visit and will use cleaning wipes where possible
- We will call you before your appointment. If anyone at the property is isolating due to potential exposure, we will not complete the appointment and will re-schedule
- We ask that you stay 2m away from our repair engineers at all times and ideally in another room whilst they work on your appliance – don’t worry, they’ll still show you that everything is back up and running (or advise on next steps) before leaving
- Our repair engineers are also following latest government advice and self-isolating where they need to. This means that your repair appointment may be changed at the last minute. Please bear with us if this happens, we’ll get to you as quickly as we can.
Televisions, Laptops, Tablets & Macs:
With millions working from home or home-schooling, we appreciate that Vision & Computing products are absolutely essential right now. We’re keeping our state-of-the-art repair lab open for as long as possible. If you have a problem with your Television or computing product – please contact our claims department on 0818 810 575 and we can arrange for our team to collect it from your home.
Information on Instant Replacement Insurance:
For any other product, including customers with an Instant Replacement agreement, please call our claims line on 1800 333 326 if you need to make a claim.
Contact Us
Over the phone - Call us on 0818 440 001
Remember – our lines are very busy with average wait times of over 1 hour, please only call if it’s urgent. Please check the FAQs section before calling us.
Customer Services
Due to the impact of COVID-19, we’re running a limited service over the phone, so you may experience extended waiting times.
Our average wait time on the phone is more than 1 hour.
We’ve also updated our customer services opening times over the phone, please see the latest opening times here
Please read the updates and FAQs on this page before calling, and only call regarding urgent issues.
We are working hard to bring you the best service possible, and we apologise for the inconvenience this may cause.
Contact Us
Over the phone - Call us on 0818 440 001
Remember – our lines are very busy with average wait times of over 1 hour, please only call if it’s urgent. Please check the FAQs section before calling us.
Top FAQs
Where is my order?
You can see the status of your order on our online delivery tracker. If your delivery was due today and has not arrived, please wait at least 24 hours before calling us, as it is likely that your order is being automatically rescheduled.
I need to change the date of my delivery
This depends on which of our courier partners is delivering your item.
If your order is being delivered by DPD: you can update the date of your order by using the DPD Ireland Parcel Wizard app (available on Apple and Android devices).
If you order is a large item (TV over 43” or household appliance): You can call our customer services team to update your delivery date. Alternatively, on the day of delivery, our team will call you to let you know that they are on their way. Please tell them if you’re unable to receive your delivery and they can arrange for the delivery to be rescheduled.
How do I return my order?
For store purchases of small items – you can return the item as normal to the store where the purchase was made. We’ve extended the time you have to return your item, and we won’t count any days that your local store is closed. We know this won’t be suitable for all customers, so if you need a return more urgently then please contact us and have your receipt details to hand.
For store purchases of large items – Please contact us to arrange this and have your receipt details to hand. You’ll find contact details at the bottom of this page.
For online purchases – Please contact us with your order reference details to hand. Contact us details are at the bottom of this page.
I’m self-isolating, can you still deliver?
For small items: Yes, our courier partner DPD is offering contact-free delivery.
For large items: If you’re self-isolating we will only be able to deliver to your front-door. Alternatively, when our crew call you on the day of your delivery, please let them know that you would like to reschedule for when your self-isolation period has ended.
If I booked an install service that you’ve stopped, how do I get my refund?
We are processing these refunds automatically, there is no need to contact us. We apologise for the delay in processing these refunds, this is due to us having limited colleagues available in our contact centres due to Coronavirus.
Delivery & Install FAQs
What extra precautions are your delivery teams taking?
All delivery teams have been given gloves, hand sanitiser and cleaning wipes. We ask that you please keep 2m away from our delivery teams at all times or stay in another room while they deliver your appliance.
Will you bring my delivery into my home?
Yes, we can bring the item into a room of your choice. But if you'd prefer us to drop it at your door, just let us know.
Should I be worried about touching an order that has been delivered?
According to HSE advice, there is no current evidence that Coronavirus can be transmitted from packages.
Can your driver refuse to come into my home to deliver or install my product?
In the interest of safety installations and deliveries are completed at the discretion of our delivery teams. If we’re unable to complete for any reason, we’ll discuss alternative arrangements with you.
What happens if I book a delivery but then start to feel unwell or need to self-isolate?
If you or someone in your household is showing symptoms of Covid-19, we can either provide a contact-free delivery to your door, or we can re-schedule. You can arrange this either by telling the delivery crew on the day of your delivery or by calling our customer services team.
Are you offering installation services?
We are now offering installation services across our range. When accepting a delivery & installation, please following social distancing & good hygiene guidelines to help protect both you and our colleagues.
I need to cancel my order because I need an installation
Please contact our customer services team for a full refund. Contact details can be found on this page or by clicking here.
Store Purchase FAQs
Are orders made in store for store collection being cancelled?
Uncollected Reserve & Collect orders will be automatically cancelled.
Will you be extending returns periods for items bought in-store as we cannot return them to store?
We’ve extended the time you have to return store purchases. You’ll still have 21 days, but we won’t count any days that your local store is closed.
Online Order FAQ
When will you have stock of laptops and fridges, how can I find out when they are back in stock?
We’re working hard on sourcing more stock of products that are in high demand at the moment. We recommend signing up for stock notification emails on our product pages.
If you’ve purchased a product that is awaiting stock, we’ll send you regular text messages on the status of your order, please watch out for these. If you’ve not received your item within 21 days of ordering, then please contact us with your order reference details.
How long will it take to receive a refund?
Once we’ve received your items, we will process your refund within 10 days. We apologise that this is slower than usual, but our customer services team are working through refunds as quickly as they can.
Care Services FAQs
Can I get a repair under my extended warranty (Insurance)?
Yes, our repair services are operating extra precautions to ensure your safety and the safety of our colleagues. Please contact us using the details at the bottom of this page to arrange a repair.
How are we keeping you and our repair engineers safe?
We are taking extra precautions to keep you and our repair engineers safe:
- Our repair crews will take all necessary safety precautions, including using antibacterial gel before and after every visit and will use cleaning wipes where possible.
- We will call you before your appointment. If anyone at the property is isolating due to potential exposure, we will not complete the appointment and will re-schedule.
- We ask that you stay 2m away from our repair engineers at all times and ideally in another room whilst they work on your appliance – don’t worry, they’ll still show you that everything is up and running (or advise on next steps) before leaving.
- Our repair engineers are also following latest government advice and self-isolating where they need to. This means that your repair appointment may be changed at the last minute. Please bear with us if this happens, we’ll get to you as quickly as we can.
Are you offering chargeable repairs if I don’t have an extended warranty?
Yes, our paid repair service is currently available and we're taking extra precautions to ensure your safety and that of our colleagues.
My product has developed a fault, what do I do?
If your product is in warranty (typically within 12 months from date of purchase) and has developed a fault during the period that our stores are closed, we want to do what we can to get you back up and running.
We've been working with our manufacturer partners to provide direct support for your product. If you think your product is faulty, in the first instance please download our manufacturer contact information sheet to identify if the manufacturer is able to assist. They may be able to resolve your issue over the phone or may be able to arrange an engineer or replacement – just as our store colleagues would if the store were open.
If your manufacturer or product is not on the list below, please consider visiting the manufacturers website as they may have troubleshooting guides and support available.
If you’re not able to find the help that you need, then please contact our customer services team. Please note that there is a longer than usual wait time at the moment. We’ll get to you as soon as we can.
If your product is out of warranty, and you would like to explore repair options, then please use the contact information provided to speak to your manufacturer directly.
Please click here to download PDF with details of Supplier In-Warranty Repairs Support.
Contact Us
Over the phone - Call us on 0818 440 001
Remember – our lines are very busy with average wait times of over 1 hour, please only call if it’s urgent. Please check the FAQs section before calling us.