You can see the status of your order on our Team Knowhow online delivery tracker. If your delivery was due today and has not arrived, please wait at least 24 hours before calling us, as it is likely that your order is being automatically rescheduled.

This depends on which of our courier partners is delivering your item.

If your order is being delivered by DPD: you can update the date of your order by using the DPD Ireland Parcel Wizard app (available on Apple and Android devices).

If you order is a large item (TV over 40” or household appliance): You can call our customer services team to update your delivery date. Alternatively, on the day of delivery, our team will call you to let you know that they are on their way. Please tell them if you’re unable to receive your delivery and they can arrange for the delivery to be rescheduled.

For store purchases of small items – where possible we ask that you wait for your local store to re-open to return your item. We’ve extended the time you have to return your item, and we won’t count any days that your local store is closed. We know this won’t be suitable for all customers, so if you need a return more urgently then please contact us and have your receipt details to hand.

For store purchases of large items – Please contact us to arrange this and have your receipt details to hand. You’ll find contact details at the bottom of this page. For online purchases – Please contact us with your order reference details to hand. Contact us details are at the bottom of this page.

For online purchases – Please contact us with your order reference details to hand. Contact us details are at the bottom of this page.

For small items: Yes, our courier partner DPD is offering contact-free delivery.

For large items: If you’re self-isolating we will only be able to deliver to your front-door. Alternatively, when our crew call you on the day of your delivery, please let them know that you would like to reschedule for when your self-isolation period has ended.

We are processing these refunds automatically, there is no need to contact us. We apologise for the delay in processing these refunds, this is due to us having limited colleagues available in our contact centres due to Coronavirus.

All delivery teams have been given gloves, hand sanitiser and cleaning wipes. We ask that you please keep 2m away from our delivery teams at all times or stay in another room while they deliver your appliance.

We’ve recently updated our delivery service. For now, we’ll deliver to your front-door only.

According to HSE advice, there is no current evidence that Coronavirus can be transmitted from packages.

All installations have been cancelled in the interset of safety and deliveries are completed at the discretion of our delivery teams. If we’re unable to complete for any reason, we’ll discuss alternative arrangements with you.

If you or someone in your household is showing symptoms of Covid-19, we can either provide a contact-free delivery to your door, or we can re-schedule. You can arrange this either by telling the delivery crew on the day of your delivery or by calling our customer services team.

We’ve taken the difficult decision to temporarily stop all installation services. These have been stopped to help protect our colleagues and customers.

Please do not accept the delivery when our teams contact you, and then contact our customer services team for a full refund. We’re sorry for the inconvenience.

Uncollected Reserve & Collect orders will be automatically cancelled.

While our stores are temporarily closed, you can contact us over the phone to arrange for a replacement. Please note our lines are busy, so please only call if it’s urgent. You will also be able to return faulty products when our stores re-open.

We’ve extended the time you have to return store purchases. You’ll still have 21 days, but we won’t count any days that your local store is closed.

We’re working hard on sourcing more stock of products that are in high demand at the moment. We recommend signing up for stock notification emails on our product pages.

If you’ve purchased a product that is awaiting stock, we’ll send you regular text messages on the status of your order, please watch out for these. If you’ve not received your item within 21 days of ordering, then please contact us with your order reference details.

You can see more information on our returns policy here. As our customer services team are very busy at the moment, we’ve extended the amount of time you have to return opened products from 14 to 21 days. All other terms and conditions remain the same and can be found here.

Once we’ve received your items, we will process your refund within 10 days. We apologise that this is slower than usual, but our customer services team are working through refunds as quickly as they can.

We’re arranging for all repair items to be sent directly back to you. We’re working on this now – there’s no need to contact us, we’ll be in touch.

We want to make sure we can get to customers who really need our help. So, until further notice, we’re only offering repairs on refrigeration, cooking, laundry and computing. For any other products, we will be delaying repair bookings. Please contact us using the details at the bottom of this page to arrange a repair.

We are taking extra precautions to keep you and our repair engineers safe:

• Our repair crews will take all necessary safety precautions, including using antibacterial gel before and after every visit and will use cleaning wipes where possible.
• We will call you before your appointment. If anyone at the property is isolating due to potential exposure, we will not complete the appointment and will re-schedule.
• We ask that you stay 2m away from our repair engineers at all times and ideally in another room whilst they work on your appliance – don’t worry, they’ll still show you that everything is up and running (or advise on next steps) before leaving.
• Our repair engineers are also following latest government advice and self-isolating where they need to. This means that your repair appointment may be changed at the last minute. Please bear with us if this happens, we’ll get to you as quickly as we can.

If you don’t have an extended warranty agreement, we’re temporarily suspending our repair services until further notice.

If your product is in warranty (typically within 12 months from date of purchase) and has developed a fault during the period that our stores are closed, we want to do what we can to get you back up and running.

We've been working with our manufacturer partners to provide direct support for your product. If you think your product is faulty, in the first instance please download our manufacturer contact information sheet to identify if the manufacturer is able to assist. They may be able to resolve your issue over the phone or may be able to arrange an engineer or replacement – just as our store colleagues would if the store were open.

If your manufacturer or product is not on the list below, please consider visiting the manufacturers website as they may have troubleshooting guides and support available.

If you’re not able to find the help that you need, then please contact our customer services team. Please note that there is a longer than usual wait time at the moment. We’ll get to you as soon as we can.

If your product is out of warranty, and you would like to explore repair options, then please use the contact information provided to speak to your manufacturer directly.

Please click here to download PDF with details of Supplier In-Warranty Repairs Support.