Customer Services
Returns & cancellations
We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.
Change your mind
That’s not a problem. You can return your product in its original unopened and sealed packaging within 21 days of purchase and we'll give you an exchange or full refund, provided you have proof of purchase - no questions asked.
At Christmas time for added peace of mind, you can return your product until 14th January 2019 if purchased between 31st October and 24th December 2018.
Returns & cancellations FAQs
If you choose to cancel an order that you have not yet received, please call 1890 400 001 to inform one of colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
Once we have received your request, we will contact you to process your cancellation.
If it is too late to cancel your delivery, please call the Team Knowhow contact centre on 1890 400 001 to discuss an exchange or refund.
Cancelling an online or phone order cannot be processed in store.
There are 3 ways to return a product:
- Store: Whether you bought it in store, online or over the phone, all of our products can be returned to a Currys PC World store. For Online Only large kitchen appliances and purchases made using Flexible Credit Option, please arrange for a collection with our aftersales team on 1890 400 001.
- Over the phone: You can also arrange free product collection and refund, alternatively exchange or repair, by calling the Team Knowhow contact centre on 1890 400 001.
- Email: You can also arrange free product collection and refund by emailing customer.services@currys.ie . Please ensure that you provide your order number before sending your email
Please note: our stores are unable to process a return for Online Only large kitchen appliances or when you have paid online.
An unwanted, faulty, damaged or incorrect product can be returned within different time period, please check the return policy.
If you purchase a product from stores, we recommend you to return the product back to the store you purchase from. The refund can be done on the same day as it is requested to speed up the process.
An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
There are 3 ways to return a product bought online or over the phone:
- Store: Our products can be returned to a Currys PC World store. For Online Only large kitchen appliances and purchases made using Flexible Credit Option, please arrange for a collection with our aftersales team on 1890 400 001.
- Over the phone: You can also arrange free product collection and refund or exchange, by calling the Team Knowhow contact centre on 1890 400 001.
- Email: You can also arrange free product collection and refund by emailing customer.services@currys.ie
How do I return a faulty product?
- Within 30 days of purchase or delivery, you may return a faulty product for an exchange or refund. You can return it to a store. Or you can arrange for a return by calling us on 1890 400 001, or by emailing customer.services@www.currys.ie.
For Online Only large kitchen appliances and purchases made using Flexible Credit Option, please arrange for a collection with our aftersales team on 1890 400 001.
Please note: You can’t return to store Online Only large kitchen appliances. Instead, to arrange a return for one of these, please call us on 1890 400 001. - Within product’s guarantee period (normally 12 months from purchase or delivery: We will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Please call the Team Knowhow contact centre on 1890 400 001 or emailing customer.services@currys.ie to arrange collection. To speed up the process, please have your order number to hand before calling.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
There are 3 ways to return a product:
- Store: Whether you bought it in store, online or over the phone, all of our products can be returned or exchanged to a Currys PC World store. For Online Only large kitchen appliances and purchases made using Flexible Credit Option, please arrange for a collection with our aftersales team on 1890 400 001.
- Over the phone: You can also arrange free product collection and refund, alternatively exchange or repair, by calling the Team Knowhow contact centre on 1890 400 001.
- Email: You can also arrange free product collection and refund by emailing customer.services@www.currys.ie .
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.
Yes we do refund the delivery charges in most instances. However, in some cases delivery charges may not be refunded, the Team Knowhow contact centre will discuss with you.
Returning your product to store
For Online Only large kitchen appliances, please arrange for a collection with our aftersales team on 1890 400 001.
You can find your nearest store here.
An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
If the fault occurs within 30 days of purchase (or delivery or installation) we will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Online Only large kitchen appliances cannot be returned to one of our stores
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.
For more information, please call our Team Knowhow contact centre on 1890 400 001
Returning your product online
If you purchased your product online, you can arrange a refund, exchange or repair online.
Please call the Team Knowhow contact centre on 1890 400 001 to arrange collection. To speed up the process, please have your order number to hand before calling.
You can also arrange a return by emailing customer.services@currys.ie Please ensure that you provide your order number before sending your email.
An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.
As with store purchases, we're always here for you if an online purchase develops a fault. However, before you return a product, please check that there definitely is a fault.
- Visit our Team Knowhow Knowledge Base to access articles, downloads, manuals and advice on a wide array of problems.
- Call our contact centre on 1890 400 001 and depending on the product, we may be able to help solve the problem over the phone.
If the product is faulty, we will offer you either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Click here to see our full Terms and conditions.
To arrange a return/repair online, please follow these directions:
Please call the Team Knowhow contact centre on 1890 400 001 to arrange collection. To speed up the process, please have your order number to hand before calling.
You can also arrange a return by emailing customer.services@currys.ie . Please ensure that you provide your order number before sending your email
Once we have received your form, we will be in touch to arrange your return or repair.
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.
For more information, please call our Team Knowhow contact centre on 1890 400 001
If you decide to cancel an order that you have not yet received, please call 1890 400 001 to inform one of our colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
Once we have received your request, we will contact you to process your cancellation.
If it is too late to cancel your delivery, please call the Team Knowhow contact centre on 1890 400 001 to discuss an exchange or refund.
Cancelling an online or phone order cannot be processed in store.
Returning over the phone
If you cannot make it to a store or get online, web and phone purchases can be returned over the phone. Please call 1890 400 001 to speak to our customer services team to discuss a refund or exchange. Please have your order number to hand to speed up the process.