Customer Services

Choose this option to:

• Collect on the same day as you order, so faster than we can deliver; or
• Collect next day, while avoiding any charges you’d pay for next-day delivery
• Pay cash, or by card in person

It’s simple:

1. When you order, you reserve your selections at a local store that has stock, and we give you a unique reservation code to present in store
2. You collect when you like from 1 hour after you order until the end of the next day
3. You pay on collection (once you’ve checked out, we’ll email you an order confirmation containing full collection details)

You can place a Reserve & Collect order in either of two ways.

Option 1 – direct from the product page

Beginning on the product page for the item you’ve chosen:

1. Look for our Availability Checker. In the box, enter the eircode or town you’d like to collect from; then click the magnifying glass.
2. On the next page, click on the ‘Collect in store’ tab (if available) to see local stores you can collect from. Each one offering Reserve & Collect for the item you’ve selected has a button saying ‘Reserve to collect now’.
3. Pick the store you’d like to collect from and click on its ‘Reserve to collect now’ button.
4. Now, you’ll see a new page, confirming the Reserve & Collect option you’ve picked.
5. From here, you can continue shopping, or onto checkout (where we’ll ask you to enter some details so we can email you your unique reservation code).

Option 2 – from inside your basket

Starting on the product page for the item you’ve chosen:

1. Click on ‘Add to basket’.
2. A new page shows the item has been added. Now, click on ‘Continue to basket’.
3. On the basket page, click on ‘Collect in store’ (if available), enter your eircode or town, and click ‘Check’.
4. You’ll now see a list of local stores, with any offering Reserve & Collect for your selection clearly shown.
5. Find the store you’d like to collect from, and click on the round button next to the store name.
6. A new page confirms the Reserve & Collect option you’ve picked. If this is all OK, click on ‘Proceed to checkout’.
7. When you get to checkout, enter the requested details. Then, to complete your order, click on ‘Reserve items’. We’ll send you a confirmation email including the reservation code you’ll need to bring when you come to collect.