SHOPLIVE

OUR EXPERTS ARE HERE TO HELP

Our tech experts (or techsperts as we call them) are just a tap away. Whether you’re looking for the latest laptop, washing machine's got you in a spin or you need advice on choosing a new telly – we are here to help.

How it works

Our experts are here to help with any laptop, TV or household appliance buying advice - all you need is a microphone.

Get connected

On selected pages across the site you will see a popup asking if you need buying advice. You can then start a one way video call with one of our experts (don't worry, we can't see you!). Please accept the request to access your microphone so we can hear you.

Ask your questions

There might be a brief wait while we connect you... our expert will then appear on screen (they’re all working from home at the moment). Fire away with any questions you have!

Complete your purchase

Once you’re happy you’ve got all the help you need, just hang up and complete your purchase online as normal.

Look out for the 'Need buying advice? Video chat with an expert now' option on site. Our experts are available throughout the day. We look forward to your call.

FAQs

Will I be seen on the call?
Will I have to share my details?
What can I use it for?
Technology for your home