Information for Carphone Warehouse Customers

Carphone Warehouse logo

Carphone Warehouse Ireland has now closed

Why has Carphone Warehouse stores and website closed?

As part of our company's broader transformation, of one joined up and profitable business, it has made the difficult but necessary decision to close Carphone Warehouse in Ireland, in line with its decision to close all standalone Carphone Warehouse stores in the UK in 2020.

Customers are changing the way they buy mobile devices and connectivity, replacing their handsets less often and buying them separately or as part of more flexible bundles. Although these changes in behaviour were anticipated, they were expected to occur over a longer period of time. However, the change in shopping behaviours has been accelerated by the pandemic.

Carphone Warehouse Ireland colleagues have worked hard to make Carphone Warehouse Ireland a success and have been the driving force behind its well-earned reputation for excellent customer service and support. This difficult decision is no reflection on their commitment, dedication, and professionalism.

We’ll continue to offer our Irish customers a market leading range of top branded mobile handsets and accessories through our Currys stores and on Currys.ie.

Network Questions

I purchased a phone from Carphone Warehouse on a post pay contract or prepaid contract, or I signed up to a broadband or TV package. Will I lose connection? Will my phone or service be cut off?

Your service will continue as normal. If you have any queries in relation to your contract or connection, or if you're having any issues with your connection, account or SIM card, please contact your network directly:

Insurance Questions

I have recently made an insurance claim and Carphone Warehouse has my phone? When and how will I get back my phone?

We will be in contact with you directly and will get your phone back to you as soon as possible.

My phone is lost, stolen, damaged, or has broken down & I want to make an insurance claim, how do I do that now?

Just give one of our experts a call on 1800 333 326. Or, if you have any questions about the claims process or the policy, please e-mail mobile.complete@teamknowhow.ie and our team will assist you.

Is my policy still valid? Is my phone still insured?

Yes, your policy is valid, all your Team Knowhow Mobile Complete terms and conditions remain the same.

Do I stop paying for my insurance policy now that Carphone Warehouse is no longer open?

Your policy remains the same. If you stop payment your phone may no longer be covered.

Insurance documents

Documents related to your insurance policy can be downloaded here:

Policy Booklets

Policy Terms and Conditions

Repairs Questions

My Phone or Smart Watch is broken and still in warranty, what should I do?

Please visit www.Fonfix.com to arrange a repair or contact the manufacturer directly.

My audio device or accessory is broken and still in warranty, what should I do?

Please contact the manufacturer directly for advice.

My Phone or Smart Watch is broken and is out of warranty, what should I do?

Please visit www.Fonfix.com to arrange a repair or contact the manufacturer directly.

My audio device or accessory is broken and still in warranty, what should I do?

Please contact the manufacturer directly for advice.

Online Questions

Can I still shop on CarphoneWarehouse.ie?

No, it is no longer possible to purchase products on CarphoneWarehouse.ie. All orders placed on CarphoneWarehouse.ie have now either been fulfilled or cancelled and refunded.

If you have any queries about an online order, please contact us at CUSTOMERCAREIE-CPW-IE@CPWPLC.COM .

I have a question about Carphone Warehouse that hasn’t been answered, who do I contact?

Please contact us on CUSTOMERCAREIE-CPW-IE@CPWPLC.COM .

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