Customer Services

Protection against breakdown
Whether it’s frozen or skipping a beat, if your audio product breaks, we’ll fix it.

Protection against mishap
We don’t expect you to wrap your portable audio in cotton wool. If your product suffers a mishap, we’ll fix it.

Fast fix
We’re so confident we can repair your product quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement.*

You won’t pay a penny more
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.

We’ll fix or replace with new
If we are unable to repair your product, we’ll give you a brand new one.

Unlimited repairs
There’s no limit to the amount of repairs you can have, we’ll always be there to help.

Request a replacement
If your product goes wrong again after the 3rd repair, you can request a replacement.

24/7 freephone help & advice
From syncing issues to cable dilemmas, our team of experts at our Contact Centre are on hand to take your calls, all day, every day.

Worldwide protection
If your portable audio breaks down whilst you’re abroad, don’t worry we can help.