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Order Tracking

To access your order details, enter your email address & order reference below:

Email Address
Order Reference

NOTE: if you have not received your order confirmation email, kindly check your Spam/Promotions/Updates box and Junk folders in your email and whitelist our email address.

What does each status mean?

Order received: Your order has been received and is awaiting processing.  
Order is being processed: Your order has been picked up by our online team and is currently being processed. 
Order dispatched: Your order has now been fully processed and has been sent to dispatch. You can track the delivery progress of your order through either Team Knowhow Track It for large item orders or through DPD for small item orders. 
Order cancelled: Your order has been cancelled with no charges made to your selected card.

Track the delivery status of your order:

Large items (e.g. TVs, washing machines, fridge freezers)

You can track your order online using our Team Knowhow Track It service here. All you need is your order reference number (begins with 74 and is found within your delivery confirmation email) and telephone number.

Small items (e.g. laptops, vacuum cleaners and coffee machines)

Courier service DPD, will deliver your small item order on our behalf. You can track your delivery here by using the tracking number in the text message you receive from DPD. This will be issued as soon as our online team have fully processed your order.

Queries with your order:

If you have any concerns or queries about your order, you can get in touch with our Contact Centre on 01-8781640 (standard operator charges apply). For all online orders, you can also contact To enable us to answer your query as quickly as possible, please provide your name, and phone number along with any other relevant information such as your order number or other purchase details.

* Up to 5 working days. Some exceptions for larger items

   © DSG Retail Ireland Ltd, 39/40 Mount Street Upper, Dublin 2, Ireland
Incorporated in Ireland, a private company with issued shares. Registration Number 259460