Shopping with Currys PC World
PLEASE NOTE: We only accept orders from the Republic of Ireland.
Here at Currys PC World we want to make your experience shopping with us online as easy as possible. With this in mind, here you’ll find a list of useful pages when using our site, including registering with us, how to buy online, all about your order and payments and security and peace of mind.
We’re thrilled you’ve chosen Currys PC World and we want to make sure you’re thrilled with us.
• Terms and Conditions
• Our contract after you have ordered
• Restrictions - age requirements and limits on orders
• Returns, Cancellations & Faulty Goods.
• Prices & Payment
• Order online & collect in store
• Missing, damaged or incorrect orders
• This website
Terms and Conditions last updated on 27.07.2017
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
Terms and Conditions
We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page. Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores.
Our contract after you have ordered
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment.
Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’ and this is when our contract with you begins. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
Restrictions - Age Requirements and Limits on Orders
Some of our products have a minimum age requirement (computer games for example), and by ordering you are confirming that you are of the required age.
Returns, Cancellations & Faulty Goods...
How do I return a product after delivery?
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.
Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them. DVDs, CDs, memory cards and software discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.
When returning opened products back to us, you should do so without undue delay and in any event not later than 14 days from the day on which you communicate to us your decision to cancel.
There are two ways to refund your purchase
• You can return the product to one of our stores with your receipt, bringing the card you paid with, so we can credit it.
• You can send the product back to us. You must first email us at email@example.com, quoting your order number and informing us of your decision to cancel. We can then make arrangements for the return of the product.
If you wish, you may use the cancellation form found here but it is not obligatory.
Once we have received the goods back from you, we will give you a refund for the cost of the product and the delivery charge paid. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.
Refunds take 3-5 working days to be credited to your payment card.
We cannot refund/cancel your purchase:
• If you return your product to a store without proof of purchase
• There is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription
• The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
• The goods were a special order to your specification
How do I cancel an order before delivery?
Should you wish to cancel your order before delivery please email us at firstname.lastname@example.org and we will arrange.
What happens if my product arrives damaged?
We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered via by emailing email@example.com and we will arrange a free of charge collection and either a refund or replacement product.
We do ask that you do not use the product for your own safety.
What happens if my item is faulty?
Should you suspect a fault with your product please make sure:
• You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved
• For PC’s and other digital entertainment please visit the knowledge bank at knowhow.com for additional expert support, driver downloads, manuals and advice.
Should you not be able to resolve the problem either take the product to your local Currys PC World store along with your receipt or email us at firstname.lastname@example.org
For all products should the fault occur within 21 days from the date of delivery you have the option of a refund or an exchange.
Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.
Prices & Payment
All prices are in Euro. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted. You can pay by using the following credit cards:
• Visa Debit
We only accept Irish registered cards and don't accept cheques or cash for online orders
How do you protect me against fraud?
We use identity checking to protect you and detect and prevent fraud. As part of our security checks we may call you to verify your details and your identity.
Card transactions are authenticated on our behalf by our Identity Verification partner, currently 192.com. This means that, for your own security, we try to ensure that only the owner of the card is able to use it. Our Identity Verification partner will check against various public and private databases and retain a record of the check and your details that they may use to assist other companies with identity checking.
What information do we collect?
The information we collect may include:
• Your Internet protocol (IP) address
• log in and password details
• your browser type and version
• your purchase history
The details we collect help us:
• process your order and provide aftersales service
• carry out security checks and check with our Identity Verification partner
We are a subsidiary of Dixons Carphone plc and may need to pass the information we collect to other companies within our group for administrative purposes. We may also use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.
Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you or require you to enter your password to access areas of the site displaying sensitive personal
Electrical products are brilliant when they’re working, but getting rid of your old one can be problematic. Maybe you're aware, or maybe not, that Ireland is one of the best recyclers of electrical appliances in Europe. Under Ireland's application of the European WEEE directive, retailers are obliged to accept old products on a one for one basis when consumers are purchasing new electrical appliances. When a new appliance is being delivered, retailers are again obliged to take away and arrange the recycling of the old appliance. We're delighted to play our part in this.
If you have any piece of electrical equipment you want to recycle, you can either:
• Bring your old product into any of our Currys PC World stores
• We can collect and recycle your old TV (when you buy a TV of 32” or above) or large domestic appliance for free when you have your new product delivered by our home delivery service.
PLEASE NOTE: If you are recycling a product that holds personal data (i.e. PC, Laptop, Mobile Phone, etc.) you will need to have removed the information from your old product prior to us receiving it as we will not carry out any data removal.
Small product delivery
We can deliver all products to anywhere in the Republic of Ireland with the exception of island locations.
We aim to deliver within four working days.
• Delivery is by courier (DPD) and we will aim to have your product to you in 4 working days.
• Delivery is 5 days a week, Monday to Friday, usually from 9am - 6pm.
Note; DPD will not pick up WEEE returns on small products, however you may take your WEEE returns with a valid receipt to your nearest Currys PC World store at a time of your convenience.
Please email email@example.com for further information on small product delivery
Large product delivery i.e. Large screen TVs and White goods
We can deliver all large items to anywhere in the Republic of Ireland with the exception of island locations.
We aim to deliver within four working days.
• The evening before your delivery is due our distribution team will call you between 3 pm and 6 pm in order to advise you of your delivery time window. An initial delivery window of 4 hours will be supplied.
• Our delivery drivers will also call you at least 30 minutes before arriving at your home to give you an estimated time of arrival.
• We will unbox your item and remove all packaging for recycling free of charge
• We will deliver to your room of choice.
• We remove old appliances and scrap free of charge.
• Delivery is 5 days a week (Monday to Friday), usually from 8am - 6pm.
Please email us on firstname.lastname@example.org for further information on your delivery.
For large product delivery service
N.B. Your old appliance should be safely disconnected prior to our arrival. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer and mains wired electric cookers should only be disconnected by an electrically competent person.
Order online & collect in store
If you’ve found a product you love online but want to collect from store, Order & Collect is for you. If your local store has the item in stock, you can reserve it online for collection in store. Your item will be available for collection within one hour of reservation and will be held until the end of the following day. You can order and collect in a few easy steps - click here.
• When you choose our order & collect service we do NOT take payment details. Payment will be processed in the store when you collect your item.
• Any online promotions/offers will be applied to your order in store when you collect your item(s).
• The final price you pay will be the price confirmed by the store on collection of your item(s).
• We aim to fulfil all reservations. However, this cannot be guaranteed due to the high popularity of some products. In the very rare occasion, when we are unable to reserve your chosen product, we will ensure to contact you and offer you the next alternative product.
Missing, Damaged or Incorrect Orders
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us at email@example.com.
In the unlikely event that the product is faulty, please follow the instructions in the delivery documents
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
DSG Retail Ireland Ltd WEBSITE – TERMS AND CONDITIONS
The following are the terms and conditions for use of DSG Retail Ireland Ltd website or any Internet site to which the website is linked (the “website”). This website is for use by persons who are 18 years and over only.
WEBSITE: USE AND SECURITY
You are entirely responsible for any and all activities that occur under your account which is provided to you by Buy4now who host the transactional element of the website. You agree to notify us immediately of any unauthorised use or any other breach of security.
WEBSITE: PRIVACY & DATA USE
We do not hold any personal data. Instead, personal data is stored on a remote secure server and used and is the full responsibility of Buy4Now Limited who host the website. If you have any questions concerning website privacy and data use, we suggest that you refer to Buy4Now Limited.
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of DSG Retail Ireland Ltd. Any copying, transmission or re-transmission of the same requires the prior written approval of DSG Retail Ireland Ltd .
We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.
ACCORDANCE WITH SPECIFICATION
All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.
DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
PROPRIETARY RIGHTS TO CONTENT
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the Website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
MODIFICATION OF TERMS
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.
© DSG Retail Ireland Ltd, 3rd Floor Office Suite, Omni Park Shopping Centre, Dublin 9, Ireland.
Incorporated in Ireland, a private company with issued shares. Registration Number 259460
© DSG Retail Ireland Ltd, 39/40 Mount Street Upper, Dublin 2, Ireland
Incorporated in Ireland, a private company with issued shares. Registration Number 259460