to “us” we”, and “our”), are to DSG Retail Limited which is a Dixons Carphone
Company that is trading as Currys and PC World. We are committed to respecting your
privacy and to complying with all applicable data protection and privacy laws.
Please read this policy carefully to understand our
practices regarding your personal data and how we use it.
acquire your data
When you are engaging with us you may be asked for
personal data. This can be, for
example, when you purchase a product or services, when you avail of our install
services and when you get something repaired or recycled. This can happen in a retail store,
online or over the phone or elsewhere.
We may also collect information when you
visit our browse our website and we may write cookies to your computer or
or PCWorld.ie cookie
policy for more information on cookies. We may also collect your
information from other sources including for example marketing companies.
We will obtain your personal data fairly. What this means is that at the time of
collection, will make you aware of how your data will be used and we will only
capture data we need to provide services and communicate with you effectively.
The type of
information we collect
We collect information to process your order and to
provide any after sales service such as
name, address, date of birth;
contact details email address, telephone numbers
and other contact information
We may also collect additional information if you
are making an application for finance.
We may require proof of ID (such as passport and drivers licence) and proof
of address such as (copies of recent utility bills or bank statements).
The data we collect will not be excessive. We will endeavour to ensure the data is
accurate and complete and where necessary kept up to date.
We may deliver marketing messages subject to your
consent. We may contact you for
marketing purposes by phone call, text, email or post. In any contact we will offer you the
opportunity to stop (opt out of) receiving further marketing communications.
At any time you can contact us via, our stores, or
by phone on 1890400001 or email, firstname.lastname@example.org, regarding any
Data will only be disclosed in a manner consistent
with the purpose specified. We may
disclose to other companies within the Dixons Carphone Group. If any parties are
located outside the EEA we will ensure reasonable controls are in place to
protect your data and ensure it is processed in a manner that is compliant with
Irish data protection law. We may at times disclose data acting in good faith
to conform to a legal requirement, to protect and defend the rights or property
of Dixons Carphone or to protect the interests of customers and others.
Data will be kept for no longer than is necessary for the
purpose of which it was obtained. Data will be retained for any period required
by law. For Marketing
Communications, when we have your consent, it will be valid for 12 months from
your last marketing communication or until you opt out or marketing
communications whichever is first.
If you do opt out of marketing we may still retain some details
necessary to observe your preference not to receive marketing.
Our retention timeframes are subject to ongoing review to
ensure we keep our retention timeframes as low as we can.
A cookie is a text file which contains information that is
transferred to your computer's hard drive or browser. They help us to improve
or PCWorld.ie cookie
policy for more information on cookies.
Notification of Changes.
that you are constantly aware of how we collect, use and retain our customer’s
Access to your information
You have the
right to see any of your personal information. If you would like us to you what
information we hold, a request can be made in writing to:
DSG Retail Ltd
3rd Floor Office Suite
Omni Park Shopping
charge a €6.35 administration fee payable by cheque to Dixons Carphone. Please
send your request with the following information:
Your full name, address and date of birth;
Details of any specific information that you may
A copy of photo ID with signature present (e.g.
passport or driving licence); and
A copy of an address proof (recent utility bill,
not older than six months)
not send any original documentation as we cannot guarantee their safe receipt
or return. We may need to get in
contact if we need seek additional information regarding the request.
will be processed within 40 days of receipt of the above.
Effective April 2016
© DSG Retail Ireland Ltd, 39/40 Mount Street Upper, Dublin 2, Ireland
Incorporated in Ireland, a private company with issued shares. Registration Number 259460