Delivery charge
summary
|
Item type
|
Delivery charge
|
Delivery timeline
|
|
Small items (such as sat navs, cameras, laptops etc.)
|
€4.99 for entire order
|
3-5 working days
|
|
Large items (such as large TV, washing machines etc.)
|
€19.99 for entire order
|
Up to 5 working days
|
Small items delivery
·
Small items – such as cameras, TVs under
39-inches, printers, software, data storage, tablets and laptops – are
delivered by our courier partner, DPD.
·
DPD’s standard delivery times are between 9am
and 6pm, Monday to Friday, excluding bank holidays.
· We
aim to have all items delivered within 3-5 working days, however, please allow
4-7 days for extended bank
holiday periods such as Easter and Christmas.
· For security reasons we do not deliver
to Parcel Motels.
·
Please note: DPD are not authorised to collect
your old products for WEEE recycling. However, simply visit your local Currys PC World
store with your old product and a valid receipt and a member of staff will
be happy to assist you.
·
Track
your order: For small items please visit DPD’s
website and track your order using your unique tracking code specified in
your confirmation email.
Large items delivery
·
Large products – such as TVs above 39-inches,
washing machines and fridge freezers – are delivered by our Team Knowhow delivery team.
· Team Knowhow delivers five days a week –
Tuesday to Saturday – between 8am and 6pm, anywhere in the Republic of
Ireland with the exception of Donegal – where we deliver once a week
– and island locations.
·
The evening before your delivery
is scheduled, a member of our Team Knowhow team will call you between 3pm and
6pm to advise you of your delivery time window.
·
On the day of delivery our Team Knowhow driver
will call you at least 30 minutes before arriving at the delivery address
to give you an estimated time of arrival.
·
Once we arrive at the delivery address, we will
unbox your items and remove all packaging for recycling. We can also remove
your old appliances for WEEE
recycling free of charge.
·
If you would like us to install and demo your
new appliance, our Team Knowhow installers can do this for a small
fee.
·
Track
your order: For large items, you can track your delivery through the Team Knowhow Track It portal. Simply insert your unique tracking code, specified in your
confirmation email or instore receipt, and your telephone number.
Product availability
·
Occasionally, we may offer the option of
ordering an item in advance if it’s out of stock at the time but more stock is
on its way. We will let you know in advance the date of expected delivery if
this is the case.
·
Please note, if you purchase two or more
products at the same time, the items may have different availabilities and
methods of delivery, in which case you may receive your items separately.
VAT and delays
·
Please be aware that we cannot offer VAT refunds
to overseas customers ordering goods to be delivered to an Irish address.
·
We always try to ensure that orders arrive on
time, however sometimes delays occur during peak period, i.e. Christmas and
Easter. If we become aware of any unexpected delays with your order we will let
you know.